Funeral directors are not currently regulated by the government, nor do they have to be a member of a trade body.
However, there are two trade bodies - the National Association of Funeral Directors (NAFD) and the National Society of Allied and Independent Funeral Directors (SAIF). Members must follow the relevant code of practice, details of which can be found on the trade bodies’ websites. They differ slightly but cover standards such as funeral facilities, professional conduct and complaints.
Funeral directors can tell you if they are members and should display their logos.
What can I do if I’m unhappy with the service I receive?
You can complain directly to the funeral director.
If they are a member of a trade body you can complain to them or to an independent arbitration organisation called the Centre for Effective Dispute Resolution (CEDR). They manage two separate schemes, dependent on which trade body your funeral director belongs to. The scheme for funeral directors that are NAFD members is free to the public, the SAIF one incurs a charge.
You can also report a funeral director to Trading Standards if they have acted unfairly or broken the law. The Citizen’s Advice consumer helpline 03454 04 05 06 can help you do so. Consumerline 0300 123 6262 can help if you are in Northern Ireland.
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