The Money Guiders England Network is run by Quaker Social Action (QSA), an anti-poverty and social justice charity based in London. QSA helps people on low incomes in east London and across the UK to seek solutions to the issues affecting their lives.
The session will focus on the importance of diplomacy, flexibility and self-awareness as money guidance practitioners.
Attendees will discuss
- Impartiality - providers of money guidance must do so impartially; both in terms of the information they provide and in terms of any organisations the customer is signposted to. Practitioners must be objective, not allowing themselves to be influenced by personal feelings or opinions. They must also be empathetic and sensitive to the wishes of the customer but not allow those feelings of empathy to influence the provision of best advice and guidance. We will discuss what this means sharing examples of best practice and challenges being faced in relation to this issue
- Diplomacy - practitioners must possess the quality of diplomacy and be sensitive and skilful in managing relations with others. We will discuss what this means in practice and share examples of best practice or any challenges faced in this regard
- Flexibility - practitioners must be flexible in their approach, showing awareness and understanding of the needs and preferences of others, who may for example be reluctant to access services and support. We will explore different learning styles, any challenges faced and share examples of best practice
Why attend this event
- To learn from and network with other money guiders
- To share best practice
- Provide a safe space for learning and peer support
Who is leading the workshop
Lucille Roache, a development worker for QSA and a business coach
Accessibility
The event takes place on Zoom. Auto-generated subtitles will be available as standard.
If you have other accessibility requirements, please inform the hosts when you register and we will do our best to meet them.