How to use our service
If you are on a low income and finding it difficult to pay for a funeral that has not yet taken place, we may be able to help. Our guidance contains information about reducing funeral costs, and raising money towards them.
If you need more support, are on a low income, and the funeral is yet to happen, please contact our helpline. Our experienced advisors have supported thousands of people across the UK to plan, reduce costs, identify ways to raise money, and get the right government support.
Please note we are only able to provide 1:1 support when a funeral has not yet taken place. If a funeral has already happened, please use our guide.
Our experienced advisors have supported thousands of people across the UK to plan, reduce costs, identify ways to raise money, and get the right government support.
Waiting for a call back from the helpline?
Where a death has happened, or is expected in the very near future, we aim to call within three working days. If you are planning for the more long-term future, we aim to call within five working days. While you’re waiting for our call, please see this brief guide to help you prepare for it.
Funeral information and guidance
Funeral costs worry many people, however there are various ways you can keep costs down and sources of funding you can explore to get the help you need, even if the funeral has already happened.
How to use our service
If you are on a low income and finding it difficult to pay for a funeral that has not yet taken place, we may be able to help. Our guidance contains information about reducing funeral costs, and raising money towards them.
** Our helpline service, for those who need more support, is temporarily closed due to a high number of referrals. We are sorry for any inconvenience caused. We will reopen as soon as possible. At the latest, this will be 11am on Monday 14th April. **
Arranging more affordable funerals
Our help is most effective before a funeral has taken place when we can support people take a step back and consider their options. As they share their hopes and fears for a funeral we explain options that are available and appropriate to their situation and personal beliefs. Together, we figure out what is essential and work out a budget.
This work takes place by phone and face-to-face. From there, the team liaises with funeral directors to secure the best possible price while checking eligibility for support from the state or other sources.
Making funerals meaningful
We also work closely with people to add dignity and personal touches to a service. This is a particularly pressing issue when a council funeral also known as a public health funeral) might be the only option.
Other support
These organisations provide guidance on practical issues after someone has died:
The National Bereavement Service provide a free telephone helpline to families seeking practical support and guidance after losing a loved one.
The not-for-profit Service provides impartial and caring advice on aspects such as stopping unwanted mail, registering a death, probate, bereavement benefits and coroners’ investigations. It also signposts to local sources of emotional support.
Their helpline is 0800 0246 121.
The Bereavement Advice Centre is a free helpline and web-based information service provided by Co-op Legal Services
They give practical information and advice and signposting on procedures such as registering a death, coping with bereavement and dealing with probate.
Their helpline is 0800 634 9494.