Homestore has been providing local people living on a low income a choice of essential, good quality reused furniture since 1989.
Enabling people to buy furniture without going into debt.
Since starting we estimate that Homestore has helped over 30,000 people save over £4 million pounds. Over time our aims have remained the same but our methods of understanding our impact have developed. Every year we listen to people's experiences and wherever appropriate make changes to our service to make it work better than ever.
Homestore's impact at a glance
- 1,926 customers were able to access a choice of essential, good quality furniture and new white goods at Homestore.
- 100% of customers surveyed would recommend Homestore to their friends and family.
- 31% of Homestore customers are in work.
- 120 organisations referred 1,068 people to Homestore including Shelter, SAAFA and Age UK.
- Customers saved £196,151 in total
What we learned this year
Demand among working families is still growing. This is part of a larger trend. In 2004, only 65 working people registered with us for furniture. This figure gradually rose to 126 in 2009 and has jumped sharply each year since. In 2017/18, 31% of people who come to Homestore, are in some form of work. Running a large operation such as Homestore is not cheap, but by fundraising hard we can reduce the pressure of debt on low income households and keep our prices as low as possible.
Furniture poverty is growing behind closed doors so we work hard to raise Homestore’s profile. Today, 120 organisations, including homeless and mental health charities, refer people on the basis of Homestore’s long-established reputation. They trust us to serve people in deeply distressing situations including carers, disabled people and refugees.
Roger Davies from the forces charity SSAFA has been referring people to Homestore for a number of years:
"The people we work with they’re all ages, between 20 and 50 years old, we deal with the bottom 2% of those coming out of the army and then not able to cope.
Something goes wrong in their lives, they get into debt, fall ill, or turn to alcohol. We do whatever we can in every way to support them, financially and other ways. They’ve probably been in a hostel, moving into a new place and go down there to get the stuff they need. They often come back and say 'that was brilliant’."
Roger Davies, SSAFA