Approximately 70 people a year volunteer at Homestore, donating 1,458 work days in 2017/8.
This enables us to keep the project going as efficiently as possible whilst providing volunteers with valuable work experience and skills.
"I came to get work experience to boost my skills. Everything is pretty straightforward but I had to learn a lot.
I started gaining confidence in office work, managing the warehouse, serving customers, doing sales on the computer. I now feel more confident, I can do things myself, I am motivated, I am not afraid of doing something, I can work more effectively and multi-task."
Roy, Homestore volunteer
Customer service with a difference
Volunteers train in health and safety, manual handling, and customer service, as well as getting job search and c.v. support. Many understand the experience of Homestore’s customers at first hand bringing their own compassion and warmth to the service. Their friendliness and respect takes away any stigma and shame customers may feel in coming to a charity.
“Customers can be taken aback when they are treated with kindness” one volunteer explains: “It’s retail without the greed.”
Work experience and confidence are essential to get back into work, but many volunteers find great satisfaction through working at Homestore, as well as friendship and community.
"I came here because I wanted something else to do other than caring for my mother.
It's very friendly and a very different environment to a corporate environment - it's more humane, people are more real."
Shahara, Homestore volunteer
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