Claire manages Down to Earth, our practical funeral support project.
She works with the team to continually improve the service we provide and keeps up to date with the changing landscape of the funeral sector, so that we can advise on different options available, considerations for keeping costs low and ways of meeting the costs.
She has twelve years’ experience working with people on low incomes at times of need within the charity sector. Prior to working at QSA, Claire worked within grant-giving at benevolent funds where she provided training to volunteers on various aspects of client support.
Claire leads on Down to Earth’s strategic work, sharing our clients’ experiences with government and the funeral industry to effect change. She sits on two funeral industry working groups on standards and transparency, has worked with the Competitions and Markets Authority on their market investigation of the industry and has sat on roundtables with government ministers about the Social Fund Funeral Expenses Payment and Children’s Funeral Fund.
Claire is passionate about educating people regarding the various facets of funeral poverty, what needs to change and how vulnerable people can be supported.
She has been a guest speaker on Radio 4’s We Need to Talk about Death, Radio 4’s Moneybox and 5Live’s Emma Barnett show. She has written articles for The Guardian and worked with journalist Richard Sprenger on his documentary film on funeral poverty.
Claire has a BA in English Language with Linguistics from the University of Sheffield and holds a Level 3 Certificate in Counselling Studies.
Supportive, good-humoured colleagues who enthusiastically work as a team are what Claire particularly enjoys about working for QSA.
Outside of work, Claire can be found in a downward dog, cooking daal or catching up with friends.