We made big strides within our own organisation as well as our frontline services this year.
Improving equality and diversity
We took big steps to improve equity and inclusion within the organisation, running a year-long enquiry with a diversity expert to improve inclusion for both our services and staff. Part of this work included expanding our staff teams to at least two people per project, adapting our recruitment process and putting more focus on staff wellbeing. This work is ongoing, with much more to come in the year ahead.
Upgrading our digital services
We continue to upgrade and expand our use of digital both inside the organisation and within our services. This year we’ve created a digital strategy, expanded our resources for digital and are upgrading our internal IT systems.
We are working to expand our digital reach to participants in all our services:
- Made of Money ran a workshop focused on digital literacy using tablets for participants, which they got to keep if they completed the course
- This Way Up delivered courses entirely online and are now looking at a hybrid model.
- Turn a Corner provided free WiFi access for their visitors
Expanding our collaborations
We worked with an incredible 1,283 other organisations this year to achieve our charitable aims. This includes the 455 organisations that refer people to our Down To Earth helpline.
Other collaborations include:
- Turn a Corner partnered with organisations like WrapUp London to distribute 200 coats and Tricky Period to give out free, discreet sanitary products
- Made of Money partnered with the Roma Support Group to offer a course in English and Polish
- Move on Up continued our longstanding partnership with Commonweal Housing to provide housing for young adult carers