What do we aim to do and how do we know we're achieving it?
We directly support people facing poverty each year through a range of projects and reach even more through our online resources and our training courses for professionals.
In 2020-21:
- 61,172 people accessed our website
- 40,868 people accessed our 'we can help' website pages
- 975 people were supported directly by our project teams
- 229 professionals accessed online training workshops
For more read our latest Impact Report.
Individual stories
Every person we help is different and has their own story. Like Mark, who overcame drug addiction and regained a sense of purpose through the This Way Up project to go after his dream of being a BSL interpreter. Or Percy, whose brother and carer died unexpectedly, saved over £2,000 on funeral costs through our Down To Earth project and was supported throughout the process:
“It gave me the space to cry, the space to roar, the space to listen.”
Percy
How do we measure our impact?
We use a rigorous impact measurement system, including tailor-made databases, to plan and capture data on all our projects and ensure we’re making a difference.
We measure how people are experiencing our services through regular interviews and surveys, and use external evaluations to scrutinise our projects outcomes.
Every three months we analyse and reflect on this information and the political and economic climate, to guide new developments and address issues quickly with fresh strategies. This gives us the confidence to make the right decisions about what we do, and how we do it.